Capacity building in effective client service delivery ongoing at the
     Ombudsman

OIDCI is managing a two-month training on “Capacity Building in Effective Client Service Delivery by the Office of the Ombudsman Frontline Staff” beginning on March 26, 2007.

The training, which is under the sponsorship of the Philippines-Australia Human Resource Development Facility, aims to enhance the efficiency and institutional credibility of the Office, and promote general public satisfaction of frontline services rendered by the Office.

There are three components in this training, each with specific outcomes. The five-day Component 1: Principles and Practices for Effective Frontline Services Management for the OMB is expected to imbue participants with a deep understanding and desire for Public Service Excellence. The 20-day Component 2: On-the-Job Mentoring/Coaching engages participants in learning specific skills and applications to address current areas for improvement in client service delivery, along with participants’ translation into action of concepts learned in Component 1 and their knowledge of workplace realities. read more

   OIDCI undertakes household survey for HealthGov

OIDCI recently implemented a household survey under the USAID-funded “Strengthening Local Governance for Health” (HealthGov) project. This is the second activity of OIDCI under the existing sub-agreement between OIDCI and the lead firm, RTI International.

The survey was conducted in May 2007 and covered 3,000 households in 29 provinces that are assisted by the United States Government (USG).

OIDCI bid the conduct of the household survey and awarded the contract to Demographic Research Development Foundation, Inc. (DRDF), a duly registered non-profit, non-stock private organization that promotes and undertakes research, training and other related activities on population and development. OIDCI, in collaboration with the HealthGov M&E Adviser, handled the review of the survey plan, sampling design, training materials and instruments; monitoring of the progress of data collection; and verification of the quality of data collected and the preliminary results of the indicators.

HealthGov is one of the six Cooperative Agreements that are implementing the USAID’s Operational Plan (OP) to achieve its Strategic Objective 3 (SO3) stated as “Improved Family Health Sustainably Achieved”. To measure the progress towards achieving SO3, a total of 55 OP indicators had been identified to monitor these USG-assisted health programs in the Philippines that cover HIV-AIDS, tuberculosis, maternal and child health, and family planning and reproductive health. HealthGov covers the collection of baseline data of seven of these OP indicators. These seven indicators fall under the HIV-AIDS, maternal and child health, and family planning and reproductive health programs.